howdy, yurou here ✌︎

product designer by day, miniature toys and calendar enthusiast... also by day.

I love solving challenging problems and breaking down complex systems into intuitive, digestible pieces that anyone can understand.

Whether I'm working on a stand-alone feature or a 0-1 product, I bring to the table a keen sense for product strategy, visual design prowess, and an eye for detail.

Currently building GTM tools at scale at MongoDB.

resume ↗

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MONGODB
Customer Hub
case study ↗

Internal 360 view of customer data and activity for the support, customer success, and sales team.

✳︎ Lead designer responsible for research, planning, scoping and design. Since its launch in early 2023, it has achieved the Customer Engineering org. objective of 30% increase in efficiency of support workflows.
✳︎ Launched several mission critial AI features to report and summarize customer data for our GTM org.

MONGODB
Support Portal
case study ↗

Customer facing support and enablement portal.

✳︎ Lead designer responsible for research and design.

MONGODB
Technical Services Dashboard
case study ↗

Customer support's internal dashboard for case work and assignment.

✳︎ Redesigned platform to improve usability for managers and escalation engineers when handling cases and reports.
✳︎ Simplified UI and consolidated features to enable swifter case work and lessen data fatigue.