howdy, yurou here ✌︎
product designer by day, miniature toys and calendar enthusiast... also by day.
I love solving challenging problems and breaking down complex systems into intuitive, digestible pieces that anyone can understand.
Whether I'm working on a stand-alone feature or a 0-1 product, I bring to the table a keen sense for product strategy, visual design prowess, and an eye for detail.
Building enterprise tools at scale at MongoDB.
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MONGODB
Customer Hub
case study ↗
Internal 360 view of customer data and activity for the support, customer success, and sales team.
✳︎ Lead designer responsible for research, planning, scoping and design. Since its launch in early 2023, it has increased the efficiency of support workflows over 30%.
✳︎ Launched several mission critial AI features to report and transform customer data for our GTM org.
MONGODB
Customer Portal
case study ↗
Customer facing services platform, connecting MongoDB customers with their customer success, professional services and support teams.
✳︎ Lead designer responsible for research, product strategy and design.
✳︎ Designed, iterated and tested the MVP version of this product in 8 months, currently onboarding customers to a beta program.
MONGODB
Support Portal
case study ↗
Customer facing support and enablement portal.
✳︎ Redesigned platform to improve usability for customers to manage project and case access across their organization.