howdy, yurou here ✌︎
product designer by day, miniature toys and calendar enthusiast... also by day.
I love solving challenging problems and breaking down complex systems into intuitive, digestible pieces that anyone can understand.
Whether I'm working on a stand-alone feature or a 0-1 product, I bring to the table a keen sense for product strategy, visual design prowess, and an eye for detail.
Currently building GTM tools at scale at MongoDB.
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MONGODB
Customer Hub
case study ↗
Internal 360 view of customer data and activity for the support, customer success, and sales team.
✳︎ Lead designer responsible for research, planning, scoping and design. Since its launch in early 2023, it has achieved the Customer Engineering org. objective of 30% increase in efficiency of support workflows.
✳︎ Launched several mission critial AI features to report and summarize customer data for our GTM org.
MONGODB
Support Portal
case study ↗
Customer facing support and enablement portal.
✳︎ Lead designer responsible for research and design.
MONGODB
Technical Services Dashboard
case study ↗
Customer support's internal dashboard for case work and assignment.
✳︎ Redesigned platform to improve usability for managers and escalation engineers when handling cases and reports.
✳︎ Simplified UI and consolidated features to enable swifter case work and lessen data fatigue.